Trading Standards
Trading Standards protect the interests of the consumers and businesses of the Scottish Borders by providing free and confidential advice on a variety of issues. From this page, you can access information on:
- About Us
- Animal Health
- Business Advice
- Consumer Advice
- Leaflets and Publications
- Money Advice
- Useful Contacts
If you want to speak to someone for consumer advice, please contact Consumer Direct Scotland (external website) in the first instance. Consumer Direct Scotland is a national telephone helpline and online service providing advice and information on consumer problems. It aims to inform you of the possible pitfalls you face in buying goods and services and equip you with the information you need to avoid them in the future. It offers advice over the phone, and backup via e-mail and the web about buying goods and services, on how to find reputable traders, avoid trading scams and report them when they do happen.
Consumer Direct can be reached on 08454 04 05 06 and are open from 8:00am to 6:30pm Monday to Friday and from 9:00am to 1:00pm on Saturdays.
How to contact us
We are open from 8:45am to 5:00pm Monday to Thursday and from 8:45am to 3:45pm on Fridays:
- telephone 01896 823922, fax 01896 823924
- contact us online
- make an appointment to see an officer at St Dunstans, High Street, Melrose, TD6 9RU.
- we are also able to offer home visits.
Trading Standards Matters newsletter
Trading Standards Matters is published twice a year and covers a variety of topics for businesses and consumers. Download the latest edition of Trading Standards Matters (pdf format) or view our archive of past newsletters.
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